Horsham District Council (HDC) is responsible for providing county council services to the region of Horsham, West Sussex, alongside West Sussex county council and multiple local parish and neighbourhood councils.
HDC sends up to 3,600 postal items weekly. Outgoing documents often include letters, invoices, contracts and leaflets. With such a large volume of outgoing and incoming mail members of the customers service team found their existing folder inserter could not handle the workload. This resulted in them manually inserting documents into envelopes and managing incoming mail was becoming a real issue too. The team had an older slitting machine letter opener that would often damage the documents inside meaning again these had to be processed manually.
The situation was becoming a real issue with important tasks being deprioritised as a result so HDC immediately turned to Neopost for advice. Neopost suggested replacing the folder inserter with a DS-63 letter folder and the older slitting opening machine for an IM-19 letter opener which would drastically increase process efficiency and reducing the need for human interaction. The DS-63 was installed and ready to go after a week, while the IM-19 was installed soon after, with a demo machine provided for HDC to use during the waiting period.
Ben North, Team Leader Customer Services, Horsham District Council commented:
“Both the DS-63 and IM-19 solutions are incredibly easy to use and, unsurprisingly, are very popular with every member of staff across the organisation. With over 135,000 residents relying on us for information about their public services and elections amongst other things, the delivery of our mail has become substantially easier since adopting the two solutions.”
To read the case study in full visit http://www.neopost.co.uk/why-choose-neopost/case-studies/horsham-district-council