Western Sussex Hospitals NHS Foundation Trust sends up to 4000 letters a day across their sites, which became a big challenge with a team of just 5-6 people in both Worthing & Chichester’s post rooms. Furthermore, its existing franking machine, sourced from another manufacturer, had limited capabilities and was proving unreliable. Added time pressure was subsequently being placed on staff, who were often forced to send documents manually.
“Our post room send and receive important documents on a regular basis, and as an NHS Trust it’s important that we have a mailing process in place that is both cost-effective and efficient,”said Kevin Lee, Interim Portering Supervisor at Western Sussex Hospitals NHS Trust. “Our franking machine was causing us a lot of problems; it was slow, unreliable and often out of action for days. This was stretching the capabilities of our staff and it became clear that we needed to look for an alternative solution.”
When reviewing its mailing options, Western Sussex Hospitals began to consider high-capacity solutions that would automate the preparation and management of all of its outgoing mail. It subsequently turned to Neopost for help and support, as they also provide other equipment within the Trust.
Neopost’s IS-6000 franking machine is an ideal solution for businesses and post rooms managing high-volume outgoing mail on a daily basis and was deemed the ideal solution for the Trust.
Since using the IS-6000 franking machine, Western Sussex Hospitals NHS Trust has improved the efficiency and reliability of its outgoing mail process. Furthermore, the Trust is now benefiting from lower rental costs and Mailmark®. Combining these benefits has helped the Trust to save in the region of £20,000 a year.
“We are very happy with the IS-6000 franking machine. As a NHS Trust, it’s crucial that we spend our money on solutions with a high ROI. A 1p drop on first class letters and 3p on second class may seem small, but considering we send up to 2,000 items in just one day at Worthing it all adds up. On top of these cost savings, we have enjoyed a very high customer service. From day one, Neopost has provided much needed support and training on how to maximise the use of the machine.” Continued Kevin.
To read this case study in full visit www.neopost.co.uk/western-sussex-hospitals