Blog posts • Apr 12, 2017 14:30 BST
It's been a while since there has been such an important, infamous, famous and talked about letter as the one penned by Theresa May and hand delivered to Donald Tusk, President of the European Council, by Britain’s top man in Brussels, Sir Tim Barrow, on the 29th March 2017.
Blog posts • Mar 10, 2017 14:30 GMT
It would seem that across the pond a certain “New Administration" is still coming to grips with how to communicate its message to its given audience and indeed how to control the information it puts out. It's not an easy thing to get right.
Blog posts • Feb 23, 2017 13:17 GMT
In this blog series we’re looking at effective quoting and invoicing. The first blog provided an overview of these business-critical operations, while the second blog looked at the impact of bad processes. With many small businesses turning to technology to improve and streamline processes, this blog considers how to successfully digitise quoting and invoicing.
Blog posts • Sep 12, 2016 10:33 BST
Output management software (OMS) is the descriptive, but not very catchy, term used for solutions that centralise and automate part, or all, of the processes required to produce digital and hard-copy customer communications, including document design, processing, production, dispatch and archiving.
Blog posts • Sep 05, 2016 14:26 BST
In survey after survey, it is cited as the key strategic focus/challenge of our times, ahead of critical factors such as regulation and customer knowledge. Less surprising than this new-found urgency is why it has taken so long for organisations to appreciate the benefits that digitisation brings – and the dangers of ignoring its possibilities.
Blog posts • Aug 09, 2016 15:00 BST
OMS enables businesses to make better use of their resources by centralising and simplifying communication processes. Organisations with multiple branch offices don’t have to install printing and mailing equipment in every office, or put up with slower, less productive devices.
Blog posts • Jul 14, 2016 10:02 BST
Customers want to feel valued and personalised communications is key to achieving this. OMS enables businesses to do this in a variety of ways, from changing greetings on letters, to varying the offers, promotions and marketing material sent to each customer.
Blog posts • Jul 12, 2016 14:35 BST
On Tuesday 28th June, we exhibited at The Public Sector Show. Held at Excel, London, the event focused on how the public sector – including central government agencies – could improve processes and services through innovation, digital transformation and collaborative working.
Blog posts • Jun 28, 2016 15:00 BST
Full electronic audit trails are becoming a necessity as regulations increasingly demand proof of document validity. For example, the EU e-invoicing directive outlines that each invoice must be electronically certified to prove that it has not been altered from its initial issuing.
Blog posts • Jun 23, 2016 14:30 BST
On Tuesday 28th June, we’ll be exhibiting at The Public Sector Show. Held at ExCeL, London, the event will bring together industry leading companies and experts to address the key issues affecting the public sector – decentralisation, collaborative procurement, skills delivery and the digitisation of customer services.
Blog posts • Jun 17, 2016 15:58 BST
The complexity of tracking documents across multiple channels means that small and medium enterprises (SMEs) often have to rely on the word of their employees when trying to prove if something had been sent.
Blog posts • Jun 14, 2016 15:19 BST
When many businesses think of ‘innovation’, they typically think of developing a new product that is going to revolutionise the industry. Yet, innovation can mean adopting a different way of working or finding new methods to make more effective use of existing resources to increase efficiency, sales and customer satisfaction.
Blog posts • Jun 02, 2016 11:30 BST
Companies that adopt multi-channel communications will see increases in customer loyalty and satisfaction as contacts are contacted via the method that suits them. However, without proper management it can provide challenges around visibility and control.
Blog posts • May 31, 2016 11:30 BST
Even Neopost's smallest letter opener can automatically open 300 hundred envelopes per minute, and our quickest machines can open 36000 per hour. Documents like invoices or sales enquiries can be routed for processing with minimum delay.
Blog posts • May 26, 2016 11:00 BST
Ask any organisation about their priorities for the coming year and they will likely rank digitisation as number one. Everyone wants to be paper-free but a complete digital overhaul can be complex and requires investment.
Blog posts • May 19, 2016 09:26 BST
Today’s consumers expect to be contacted via their choice of communication channel. Due to the advancement of digital technology, the communication spectrum now consists of everything from post, fax, telephone, email, social media, web-link and SMS, and businesses must be prepared to utilise every one of them.