Blog posts • Sep 12, 2016 10:33 BST
Output management software (OMS) is the descriptive, but not very catchy, term used for solutions that centralise and automate part, or all, of the processes required to produce digital and hard-copy customer communications, including document design, processing, production, dispatch and archiving.
Blog posts • Aug 09, 2016 15:00 BST
OMS enables businesses to make better use of their resources by centralising and simplifying communication processes. Organisations with multiple branch offices don’t have to install printing and mailing equipment in every office, or put up with slower, less productive devices.
Blog posts • Jul 14, 2016 10:02 BST
Customers want to feel valued and personalised communications is key to achieving this. OMS enables businesses to do this in a variety of ways, from changing greetings on letters, to varying the offers, promotions and marketing material sent to each customer.
Blog posts • Jun 28, 2016 15:00 BST
Full electronic audit trails are becoming a necessity as regulations increasingly demand proof of document validity. For example, the EU e-invoicing directive outlines that each invoice must be electronically certified to prove that it has not been altered from its initial issuing.
Blog posts • Jun 17, 2016 15:58 BST
The complexity of tracking documents across multiple channels means that small and medium enterprises (SMEs) often have to rely on the word of their employees when trying to prove if something had been sent.
Blog posts • Jun 02, 2016 11:30 BST
Companies that adopt multi-channel communications will see increases in customer loyalty and satisfaction as contacts are contacted via the method that suits them. However, without proper management it can provide challenges around visibility and control.
Blog posts • May 19, 2016 09:26 BST
Today’s consumers expect to be contacted via their choice of communication channel. Due to the advancement of digital technology, the communication spectrum now consists of everything from post, fax, telephone, email, social media, web-link and SMS, and businesses must be prepared to utilise every one of them.
Blog posts • May 09, 2016 14:30 BST
Keep your customers happy by making sure that invoices or confidential information go to the right person. Neopost Output Management Software can generate intelligent barcodes to manage envelope filling so the right number and type of documents and materials are correctly inserted to envelopes.
Blog posts • May 15, 2014 15:11 BST
More printers are adding value to their services by following up the print journey from design to doormat. Have you ever wondered what your customers do with the boxes of print you have produced for them?