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10 reasons why every business needs output management software

10 reasons why every business needs output management software

Blog posts   •   Sep 12, 2016 10:33 BST

Output management software (OMS) is the descriptive, but not very catchy, term used for solutions that centralise and automate part, or all, of the processes required to produce digital and hard-copy customer communications, including document design, processing, production, dispatch and archiving.

Maintaining a consistent corporate identity

Maintaining a consistent corporate identity

Blog posts   •   Aug 11, 2016 11:30 BST

OMS’ integrated document design feature enables businesses to centralise the creation of customer communications, standardising document layout which ensures a consistent professional corporate image.

Making better use of resources

Making better use of resources

Blog posts   •   Aug 09, 2016 15:00 BST

OMS enables businesses to make better use of their resources by centralising and simplifying communication processes. Organisations with multiple branch offices don’t have to install printing and mailing equipment in every office, or put up with slower, less productive devices.

Boosting productivity

Boosting productivity

Blog posts   •   Jul 22, 2016 11:55 BST

OMS automates almost every aspect of the communication process, nearly removing the need for manual interaction and, therefore, the opportunity for human error altogether.

Personalising communications to build customer loyalty

Personalising communications to build customer loyalty

Blog posts   •   Jul 14, 2016 10:02 BST

Customers want to feel valued and personalised communications is key to achieving this. OMS enables businesses to do this in a variety of ways, from changing greetings on letters, to varying the offers, promotions and marketing material sent to each customer.

Ensuring compliance

Ensuring compliance

Blog posts   •   Jun 28, 2016 15:00 BST

Full electronic audit trails are becoming a necessity as regulations increasingly demand proof of document validity. For example, the EU e-invoicing directive outlines that each invoice must be electronically certified to prove that it has not been altered from its initial issuing.

Full electronic audit trails for proof of delivery

Full electronic audit trails for proof of delivery

Blog posts   •   Jun 17, 2016 15:58 BST

The complexity of tracking documents across multiple channels means that small and medium enterprises (SMEs) often have to rely on the word of their employees when trying to prove if something had been sent.

Maintaining visibility and control

Maintaining visibility and control

Blog posts   •   Jun 02, 2016 11:30 BST

Companies that adopt multi-channel communications will see increases in customer loyalty and satisfaction as contacts are contacted via the method that suits them. However, without proper management it can provide challenges around visibility and control.

Contact customers via their choice of channel

Contact customers via their choice of channel

Blog posts   •   May 19, 2016 09:26 BST

Today’s consumers expect to be contacted via their choice of communication channel. Due to the advancement of digital technology, the communication spectrum now consists of everything from post, fax, telephone, email, social media, web-link and SMS, and businesses must be prepared to utilise every one of them.

Reasons to Choose Intelligent Envelope Filling

Reasons to Choose Intelligent Envelope Filling

Blog posts   •   May 09, 2016 14:30 BST

Keep your customers happy by making sure that invoices or confidential information go to the right person. Neopost Output Management Software can generate intelligent barcodes to manage envelope filling so the right number and type of documents and materials are correctly inserted to envelopes.

Diversify and prosper

Diversify and prosper

Blog posts   •   Jun 26, 2014 16:00 BST

Mail and fulfilment services are an obvious next step for print providers, and one that anyone can make with the help of Neopost.

Printers add value to their services by utilising a Neopost folder inserter

Printers add value to their services by utilising a Neopost folder inserter

Blog posts   •   May 15, 2014 15:11 BST

More printers are adding value to their services by following up the print journey from design to doormat. Have you ever wondered what your customers do with the boxes of print you have produced for them?