Blog posts • Mar 02, 2017 14:30 GMT
For the fourth consecutive year, Gartner has named GMC Software, a Neopost company, as a ‘leader’ in its Magic Quadrant for Customer Communications Management (CCM) Software. The announcement reinforces GMC’s position as one of the foremost organisations in the space, with its innovative thinking and products setting the pace for the rest of the industry.
Blog posts • Dec 20, 2016 11:36 GMT
For many organisations, compliance is simply viewed as a necessary bolt-on. A cumbersome process that is tackled at the end of the project and a common cause of frayed tempers. However, it is possible to turn compliance into a source of competitive advantage; but to do this, it needs to be included in business processes from the beginning.
Blog posts • Nov 03, 2016 14:37 GMT
Compliance is a critical function that usually goes unnoticed. It happens in the background, only getting attention when something has gone wrong. Yet, regulatory compliance is a growing area of risk for companies, particularly those operating in the financial services industry which face an ever-changing web of stringent laws.
Blog posts • Jul 27, 2016 14:30 BST
At the end of June, we participated in the CX Strategy and Innovation Leaders Forum. Organised by Engage Customer and held at the Blue Fin Venue, London, the one day summit focussed on customer behaviour and expectations; delving into how they are rapidly changing and what businesses must do to keep pace.
Blog posts • Jul 19, 2016 14:30 BST
An omni-channel communications strategy equips your business to manage customer contacts through multiple channels at the same time. By making communications consistent, and by giving each channel access to the latest customer information, customers switching between phone, email and online can receive a seamless experience.
Blog posts • Jul 13, 2016 14:30 BST
Every single customer interaction is an opportunity for your business to create a good experience and to promote your brand. By making the most of these opportunities, and by giving customers the means to reach you in whichever way they choose – mail, phone, email, social media and so on – you will create value out of great customer experiences.
Blog posts • Jun 22, 2016 15:00 BST
On Thursday 23rd June, we’ll be participating in the CX Strategy and Innovation Leaders Forum. We’re also very proud to announce that we are a platinum sponsor of the event.
Blog posts • Jun 06, 2016 15:41 BST
Translating great customer experience into real brand value - A Neopost webinar hosted by the DMA Wednesday, 8th June between 15.00 and 16.00
Blog posts • May 24, 2016 15:00 BST
Find out how to translate great customer experience (CX) into real brand value in our free webinar on 8th June, between 15.00 and 16.00 hosted by the DMA. Making your CX (customer experience) better is a good idea, but how does it translate into sustainable brand value? Find out in our free webinar.