Blog posts • Jul 19, 2016 14:30 BST
An omni-channel communications strategy equips your business to manage customer contacts through multiple channels at the same time. By making communications consistent, and by giving each channel access to the latest customer information, customers switching between phone, email and online can receive a seamless experience.
Blog posts • Jul 13, 2016 14:30 BST
Every single customer interaction is an opportunity for your business to create a good experience and to promote your brand. By making the most of these opportunities, and by giving customers the means to reach you in whichever way they choose – mail, phone, email, social media and so on – you will create value out of great customer experiences.
Blog posts • Jun 06, 2016 15:41 BST
Translating great customer experience into real brand value - A Neopost webinar hosted by the DMA Wednesday, 8th June between 15.00 and 16.00
Blog posts • May 24, 2016 15:00 BST
Find out how to translate great customer experience (CX) into real brand value in our free webinar on 8th June, between 15.00 and 16.00 hosted by the DMA. Making your CX (customer experience) better is a good idea, but how does it translate into sustainable brand value? Find out in our free webinar.