Blog posts • Jul 19, 2016 14:30 BST
An omni-channel communications strategy equips your business to manage customer contacts through multiple channels at the same time. By making communications consistent, and by giving each channel access to the latest customer information, customers switching between phone, email and online can receive a seamless experience.
Blog posts • Jul 13, 2016 14:30 BST
Every single customer interaction is an opportunity for your business to create a good experience and to promote your brand. By making the most of these opportunities, and by giving customers the means to reach you in whichever way they choose – mail, phone, email, social media and so on – you will create value out of great customer experiences.
Blog posts • Dec 09, 2015 11:00 GMT
Organisations are constantly trying to establish themselves in competitive markets, however a continued reliance on manual processes often prevents them from reaching their true potential. Everything from data entry and processing, to customer communication and archiving, can become a huge drain on a company’s limited resources when not tackled with a modern, digital approach.