Blog posts • Mar 10, 2017 14:30 GMT
It would seem that across the pond a certain “New Administration" is still coming to grips with how to communicate its message to its given audience and indeed how to control the information it puts out. It's not an easy thing to get right.
Blog posts • Sep 12, 2016 10:33 BST
Output management software (OMS) is the descriptive, but not very catchy, term used for solutions that centralise and automate part, or all, of the processes required to produce digital and hard-copy customer communications, including document design, processing, production, dispatch and archiving.
Blog posts • Aug 16, 2016 11:30 BST
When talking face-to-face isn't possible, email comes out on top as the preferred means of communication for small businesses in the UK.
Blog posts • Aug 09, 2016 15:00 BST
OMS enables businesses to make better use of their resources by centralising and simplifying communication processes. Organisations with multiple branch offices don’t have to install printing and mailing equipment in every office, or put up with slower, less productive devices.
Blog posts • Jul 14, 2016 10:02 BST
Customers want to feel valued and personalised communications is key to achieving this. OMS enables businesses to do this in a variety of ways, from changing greetings on letters, to varying the offers, promotions and marketing material sent to each customer.
Blog posts • Jun 28, 2016 15:00 BST
Full electronic audit trails are becoming a necessity as regulations increasingly demand proof of document validity. For example, the EU e-invoicing directive outlines that each invoice must be electronically certified to prove that it has not been altered from its initial issuing.
Blog posts • Jun 17, 2016 15:58 BST
The complexity of tracking documents across multiple channels means that small and medium enterprises (SMEs) often have to rely on the word of their employees when trying to prove if something had been sent.
Blog posts • Jun 02, 2016 11:30 BST
Companies that adopt multi-channel communications will see increases in customer loyalty and satisfaction as contacts are contacted via the method that suits them. However, without proper management it can provide challenges around visibility and control.
Blog posts • May 26, 2016 11:00 BST
Ask any organisation about their priorities for the coming year and they will likely rank digitisation as number one. Everyone wants to be paper-free but a complete digital overhaul can be complex and requires investment.
Blog posts • May 19, 2016 09:26 BST
Today’s consumers expect to be contacted via their choice of communication channel. Due to the advancement of digital technology, the communication spectrum now consists of everything from post, fax, telephone, email, social media, web-link and SMS, and businesses must be prepared to utilise every one of them.
Blog posts • May 16, 2016 11:30 BST
Organisations are facing pressure to save money, increase productivity, strengthen compliance & digitise operations, while also meet growing customer demand for tailored, relevant, accurate & timely communication. As such, traditional ad hoc manual processes are no longer suitable when managing communications. Businesses are looking for another way - that way is Output Management Software (OMS).
Blog posts • Feb 26, 2016 09:36 GMT
As we enter a new year, it’s increasingly important that businesses understand the impact their business communications can have on their growth prospects. Communication tools essentially act as the eyes and ears of a business, helping them gain and share intelligence with existing and potential customers.
Blog posts • Aug 14, 2014 16:37 BST
Personalised marketing communications are continuing to shape the way businesses interact with their customers – and no matter the size of your business or market sector, failing to tailor everything from promotional emails to a monthly newsletter risks leaving customers in the cold.
Blog posts • Aug 07, 2014 15:48 BST
In a world where smart, effective and personalised cross channel communications are everything, it’s vital that your business is able to stay in full control of its marketing material. That’s why over the coming days, here at Neopost we’re offering practical advice to help you stay on top of your customer communications.