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How we’re helping Castelan Group create new business opportunities

How we’re helping Castelan Group create new business opportunities

Blog posts   •   Mar 14, 2017 16:46 GMT

Here at Neopost we’re always looking for creative ways to help our customers streamline their communication processes. A prime example of this is our work with Castelan Group, which provides product warranties and handles claims for a number of well-known UK brands, including Argos and Furniture Village.

Communication - Get it right!

Communication - Get it right!

Blog posts   •   Mar 10, 2017 14:30 GMT

It would seem that across the pond a certain “New Administration" is still coming to grips with how to communicate its message to its given audience and indeed how to control the information it puts out. It's not an easy thing to get right.

Be Kit Smart with Multi-Channel Communications

Be Kit Smart with Multi-Channel Communications

Blog posts   •   Jan 04, 2017 14:59 GMT

To produce your multi-channel communications strategy you must first understand the role and importance of the available channels. Once you have this, you can effectively construct and implement your programme. To help you do this, in this concluding blog in the series, we look at how to plan multi-channel communications and the tools you need.

10 reasons why every business needs output management software

10 reasons why every business needs output management software

Blog posts   •   Sep 12, 2016 10:33 BST

Output management software (OMS) is the descriptive, but not very catchy, term used for solutions that centralise and automate part, or all, of the processes required to produce digital and hard-copy customer communications, including document design, processing, production, dispatch and archiving.

Mastering the basics is key to campaign success – in sports and marketing

Mastering the basics is key to campaign success – in sports and marketing

Blog posts   •   Sep 02, 2016 10:46 BST

This summer has offered a never-ending feast of sport, from the cold cricket pitches of the north of England to the shiny football stadiums of France, from the rugby pitches of Australia to the green grass of Wimbledon and of course the Olympics. As ever, it is this summer's moments of individual brilliance and breath-taking athleticism that will live longest in the memory.

Maintaining a consistent corporate identity

Maintaining a consistent corporate identity

Blog posts   •   Aug 11, 2016 11:30 BST

OMS’ integrated document design feature enables businesses to centralise the creation of customer communications, standardising document layout which ensures a consistent professional corporate image.

Making better use of resources

Making better use of resources

Blog posts   •   Aug 09, 2016 15:00 BST

OMS enables businesses to make better use of their resources by centralising and simplifying communication processes. Organisations with multiple branch offices don’t have to install printing and mailing equipment in every office, or put up with slower, less productive devices.

Saving cash

Saving cash

Blog posts   •   Jul 29, 2016 09:55 BST

Boosting productivity goes hand-in-hand with saving cash. This not only comes from increased efficiency, but also from the substitution of printed communications with digital messaging (where desired).

Boosting productivity

Boosting productivity

Blog posts   •   Jul 22, 2016 11:55 BST

OMS automates almost every aspect of the communication process, nearly removing the need for manual interaction and, therefore, the opportunity for human error altogether.

Personalising communications to build customer loyalty

Personalising communications to build customer loyalty

Blog posts   •   Jul 14, 2016 10:02 BST

Customers want to feel valued and personalised communications is key to achieving this. OMS enables businesses to do this in a variety of ways, from changing greetings on letters, to varying the offers, promotions and marketing material sent to each customer.

Save time, cut costs and improve the presentation of your mailings

Save time, cut costs and improve the presentation of your mailings

Blog posts   •   Jul 05, 2016 14:43 BST

You'll be surprised how much difference a Folder Inserter and Output Management Software could make to your business. As well as automating tedious manual tasks you can effortlessly improve the accuracy and professionalism of your mailings.

Ensuring compliance

Ensuring compliance

Blog posts   •   Jun 28, 2016 15:00 BST

Full electronic audit trails are becoming a necessity as regulations increasingly demand proof of document validity. For example, the EU e-invoicing directive outlines that each invoice must be electronically certified to prove that it has not been altered from its initial issuing.

Full electronic audit trails for proof of delivery

Full electronic audit trails for proof of delivery

Blog posts   •   Jun 17, 2016 15:58 BST

The complexity of tracking documents across multiple channels means that small and medium enterprises (SMEs) often have to rely on the word of their employees when trying to prove if something had been sent.

How to stop good paper from turning bad

How to stop good paper from turning bad

Blog posts   •   Jun 09, 2016 09:27 BST

New research by Canon Europe1 highlights one of the surprising aspects of the modern workplace, the enduring appeal of paper. In an international survey of 1,000 business people, 57% of office workers said they print more documents today than they did three years ago and more than three quarters (78%) of decision-makers described document printing as essential or very important to their business

Maintaining visibility and control

Maintaining visibility and control

Blog posts   •   Jun 02, 2016 11:30 BST

Companies that adopt multi-channel communications will see increases in customer loyalty and satisfaction as contacts are contacted via the method that suits them. However, without proper management it can provide challenges around visibility and control.

Contact customers via their choice of channel

Contact customers via their choice of channel

Blog posts   •   May 19, 2016 09:26 BST

Today’s consumers expect to be contacted via their choice of communication channel. Due to the advancement of digital technology, the communication spectrum now consists of everything from post, fax, telephone, email, social media, web-link and SMS, and businesses must be prepared to utilise every one of them.

Output Management Software – 10 reasons why your business needs it

Output Management Software – 10 reasons why your business needs it

Blog posts   •   May 16, 2016 11:30 BST

Organisations are facing pressure to save money, increase productivity, strengthen compliance & digitise operations, while also meet growing customer demand for tailored, relevant, accurate & timely communication. As such, traditional ad hoc manual processes are no longer suitable when managing communications. Businesses are looking for another way - that way is Output Management Software (OMS).

Reasons to Choose Intelligent Envelope Filling

Reasons to Choose Intelligent Envelope Filling

Blog posts   •   May 09, 2016 14:30 BST

Keep your customers happy by making sure that invoices or confidential information go to the right person. Neopost Output Management Software can generate intelligent barcodes to manage envelope filling so the right number and type of documents and materials are correctly inserted to envelopes.

Neopost - Making Connections

Neopost - Making Connections

Blog posts   •   Jun 22, 2015 15:44 BST

When the two market leaders in an industry simultaneously unveil new brand identities, it is fair to assume that that industry is going through a process of reinvention. This is certainly true of the mailing industry, which for a number of years has been undergoing a change as organisations increasingly use digital channels as fast, flexible and economical alternatives to postal communications.

 Give the people what they want – how and when you want them to have it!

Give the people what they want – how and when you want them to have it!

Blog posts   •   Jun 02, 2015 10:15 BST

How well do you know your customers? In an age of greater choice and declining brand loyalty, customer knowledge is rightly seen as fundamental to business success. Understanding what your customers want is the keystone of good customer service.