Blog posts • Mar 14, 2017 16:46 GMT
Here at Neopost we’re always looking for creative ways to help our customers streamline their communication processes. A prime example of this is our work with Castelan Group, which provides product warranties and handles claims for a number of well-known UK brands, including Argos and Furniture Village.
Blog posts • Mar 10, 2017 14:30 GMT
It would seem that across the pond a certain “New Administration" is still coming to grips with how to communicate its message to its given audience and indeed how to control the information it puts out. It's not an easy thing to get right.
Blog posts • Jan 04, 2017 14:59 GMT
To produce your multi-channel communications strategy you must first understand the role and importance of the available channels. Once you have this, you can effectively construct and implement your programme. To help you do this, in this concluding blog in the series, we look at how to plan multi-channel communications and the tools you need.
Blog posts • Sep 12, 2016 10:33 BST
Output management software (OMS) is the descriptive, but not very catchy, term used for solutions that centralise and automate part, or all, of the processes required to produce digital and hard-copy customer communications, including document design, processing, production, dispatch and archiving.
Blog posts • Sep 02, 2016 10:46 BST
This summer has offered a never-ending feast of sport, from the cold cricket pitches of the north of England to the shiny football stadiums of France, from the rugby pitches of Australia to the green grass of Wimbledon and of course the Olympics. As ever, it is this summer's moments of individual brilliance and breath-taking athleticism that will live longest in the memory.
Blog posts • Aug 09, 2016 15:00 BST
OMS enables businesses to make better use of their resources by centralising and simplifying communication processes. Organisations with multiple branch offices don’t have to install printing and mailing equipment in every office, or put up with slower, less productive devices.
Blog posts • Jul 14, 2016 10:02 BST
Customers want to feel valued and personalised communications is key to achieving this. OMS enables businesses to do this in a variety of ways, from changing greetings on letters, to varying the offers, promotions and marketing material sent to each customer.
Blog posts • Jul 05, 2016 14:43 BST
You'll be surprised how much difference a Folder Inserter and Output Management Software could make to your business. As well as automating tedious manual tasks you can effortlessly improve the accuracy and professionalism of your mailings.
Blog posts • Jun 28, 2016 15:00 BST
Full electronic audit trails are becoming a necessity as regulations increasingly demand proof of document validity. For example, the EU e-invoicing directive outlines that each invoice must be electronically certified to prove that it has not been altered from its initial issuing.
Blog posts • Jun 17, 2016 15:58 BST
The complexity of tracking documents across multiple channels means that small and medium enterprises (SMEs) often have to rely on the word of their employees when trying to prove if something had been sent.
Blog posts • Jun 09, 2016 09:27 BST
New research by Canon Europe1 highlights one of the surprising aspects of the modern workplace, the enduring appeal of paper. In an international survey of 1,000 business people, 57% of office workers said they print more documents today than they did three years ago and more than three quarters (78%) of decision-makers described document printing as essential or very important to their business
Blog posts • Jun 02, 2016 11:30 BST
Companies that adopt multi-channel communications will see increases in customer loyalty and satisfaction as contacts are contacted via the method that suits them. However, without proper management it can provide challenges around visibility and control.
Blog posts • May 19, 2016 09:26 BST
Today’s consumers expect to be contacted via their choice of communication channel. Due to the advancement of digital technology, the communication spectrum now consists of everything from post, fax, telephone, email, social media, web-link and SMS, and businesses must be prepared to utilise every one of them.
Blog posts • May 16, 2016 11:30 BST
Organisations are facing pressure to save money, increase productivity, strengthen compliance & digitise operations, while also meet growing customer demand for tailored, relevant, accurate & timely communication. As such, traditional ad hoc manual processes are no longer suitable when managing communications. Businesses are looking for another way - that way is Output Management Software (OMS).
Blog posts • May 09, 2016 14:30 BST
Keep your customers happy by making sure that invoices or confidential information go to the right person. Neopost Output Management Software can generate intelligent barcodes to manage envelope filling so the right number and type of documents and materials are correctly inserted to envelopes.
Blog posts • Jun 22, 2015 15:44 BST
When the two market leaders in an industry simultaneously unveil new brand identities, it is fair to assume that that industry is going through a process of reinvention. This is certainly true of the mailing industry, which for a number of years has been undergoing a change as organisations increasingly use digital channels as fast, flexible and economical alternatives to postal communications.
Blog posts • Jun 02, 2015 10:15 BST
How well do you know your customers? In an age of greater choice and declining brand loyalty, customer knowledge is rightly seen as fundamental to business success. Understanding what your customers want is the keystone of good customer service.