Join our webinar hosted by the Direct Marketing Association to find out how excellent CX (customer experience) translates into sustainable brand value.
Making your CX better is a brilliant idea. Steve Jobs based his company around it - putting it right at the centre of the business.
"You've got to start with the customer experience and work back toward the technology - not the other way around," he said.
When Gartner research shows that out of every 26 unhappy customers, only one complains and the rest shop elsewhere, we see why superb CX is essential to business success.
Alastair Cole, chief innovation officer at Partners Andrews Aldridge, chairs the session, alongside Neopost’s marketing manager Antony Paul, who has worked in senior sales and marketing roles for more than 20 years.
In this webinar you will learn:
This free webinar takes place on Wednesday, 8th June between 15.00 and 16.00.