Tag / Customer satisfaction
Blog posts • Oct 20, 2016 14:00 BST
An organisation can never rest on its laurels when it comes to customer service. It needs to keep pushing itself in order to keep customers satisfied, giving them a reason to come back. Neopost is no different.
Blog posts • Oct 11, 2016 14:30 BST
Customer satisfaction is a key success factor for any business. It ensures customers enjoy their experience and are inspired to return. As such, we place a great emphasis on satisfying customers – it’s one of the key principles underpinning our business.
Blog posts • Sep 28, 2016 11:50 BST
Customer onboarding – the process of taking a customer from interest in your product or service to being up and running – needs to be as smooth as possible. This is your business’ opportunity to establish a customer relationship that will hopefully last and be profitable.
Blog posts • Jun 06, 2016 15:41 BST
Translating great customer experience into real brand value - A Neopost webinar hosted by the DMA Wednesday, 8th June between 15.00 and 16.00
Blog posts • May 24, 2016 15:00 BST
Find out how to translate great customer experience (CX) into real brand value in our free webinar on 8th June, between 15.00 and 16.00 hosted by the DMA. Making your CX (customer experience) better is a good idea, but how does it translate into sustainable brand value? Find out in our free webinar.
News • Aug 18, 2015 15:02 BST
Neopost Limited, has produced a new white paper detailing how small and medium enterprises (SMEs) can begin digitising their processes. The whitepaper covers various aspects of the digitisation process and explains how businesses can take the first step. Chapters include an in-depth look at the symptoms of a paper-reliant process, why SMEs should adopt a paper-light, not paper-free approach.
Blog posts • Dec 09, 2014 16:54 GMT
Neopost helps businesses connect better with their customers. Neopost is also building stronger connections with their own customers by investing in the latest technology, not only to maximise communications efficiency, but also to improve the customer experience through personalisation both of message content and delivery method.
Blog posts • Oct 08, 2014 14:46 BST
These days, there's an awareness campaign for everything, from Bubblewrap Appreciation Day and British Pie Week to International Carrot Day and National Doughnut Week. This week, October 6-10, is National Customer Service Week organised by the Institute of Customer Service, which we at Neopost are marking with a series of initiatives in our customer contact centre.
Blog posts • Aug 28, 2014 17:00 BST
Everyone knows the benefits of mailing equipment like franking machines and folder-inserters. Less well known is the impact that mailing software can have on the processing of both inbound and outbound mail. Here are 10 ways in which mailing software can help you streamline the production, distribution and management of outbound customer communications.
News • Aug 06, 2014 16:19 BST
Neopost, a leading mailing solutions provider, is again maintaining Neopost mailing equipment for Primary Care Support Service (PCSS). Neopost had previously lost the maintenance contract to a third-party supplier based on price, but the experience proved to be a false economy for PCSS which suffered extended periods of downtime with their Neopost folder-inserter systems.
Press Releases • Nov 11, 2013 14:28 GMT
Neopost, Europe's leading supplier of mailing solutions, has achieved its highest levels of customer satisfaction following continuing and on-going investment in its call centres and customer service operation.
Neopost validated as a leader in customer satisfaction for mail room solutions, Analysys Mason report
Press Releases • Nov 04, 2013 14:12 GMT
Independent research shows that customers in the United Kingdom rate Neopost as a leader in the most important elements of customer experience for mail room solutions.
Press Releases • Sep 18, 2013 11:26 BST
A pile of letters can mean opportunities with cheques to cash, client letters and sales leads to follow up. Or it could mean customer complaints or final demands. Either way it’s important for any business to maintain its cashflow and build a customer satisfaction by delivering letters to the right person as quickly as possible.