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Tag / OMS

Communication - Get it right!

Communication - Get it right!

Blog posts   •   Mar 10, 2017 14:30 GMT

It would seem that across the pond a certain “New Administration" is still coming to grips with how to communicate its message to its given audience and indeed how to control the information it puts out. It's not an easy thing to get right.

10 reasons why every business needs output management software

10 reasons why every business needs output management software

Blog posts   •   Sep 12, 2016 10:33 BST

Output management software (OMS) is the descriptive, but not very catchy, term used for solutions that centralise and automate part, or all, of the processes required to produce digital and hard-copy customer communications, including document design, processing, production, dispatch and archiving.

Face-to-face trumps email for customer communications

Face-to-face trumps email for customer communications

Blog posts   •   Aug 16, 2016 11:30 BST

When talking face-to-face isn't possible, email comes out on top as the preferred means of communication for small businesses in the UK.

Maintaining a consistent corporate identity

Maintaining a consistent corporate identity

Blog posts   •   Aug 11, 2016 11:30 BST

OMS’ integrated document design feature enables businesses to centralise the creation of customer communications, standardising document layout which ensures a consistent professional corporate image.

Making better use of resources

Making better use of resources

Blog posts   •   Aug 09, 2016 15:00 BST

OMS enables businesses to make better use of their resources by centralising and simplifying communication processes. Organisations with multiple branch offices don’t have to install printing and mailing equipment in every office, or put up with slower, less productive devices.

Saving cash

Saving cash

Blog posts   •   Jul 29, 2016 09:55 BST

Boosting productivity goes hand-in-hand with saving cash. This not only comes from increased efficiency, but also from the substitution of printed communications with digital messaging (where desired).

Boosting productivity

Boosting productivity

Blog posts   •   Jul 22, 2016 11:55 BST

OMS automates almost every aspect of the communication process, nearly removing the need for manual interaction and, therefore, the opportunity for human error altogether.

Personalising communications to build customer loyalty

Personalising communications to build customer loyalty

Blog posts   •   Jul 14, 2016 10:02 BST

Customers want to feel valued and personalised communications is key to achieving this. OMS enables businesses to do this in a variety of ways, from changing greetings on letters, to varying the offers, promotions and marketing material sent to each customer.

Ensuring compliance

Ensuring compliance

Blog posts   •   Jun 28, 2016 15:00 BST

Full electronic audit trails are becoming a necessity as regulations increasingly demand proof of document validity. For example, the EU e-invoicing directive outlines that each invoice must be electronically certified to prove that it has not been altered from its initial issuing.

Neopost updates its flagship Output Management Software solution to streamline multi-channel communications for SMEs

Neopost updates its flagship Output Management Software solution to streamline multi-channel communications for SMEs

Press Releases   •   Jun 21, 2016 14:30 BST

Neopost Ltd, a leading provider of communication solutions, has today announced version five of its OMS-500 solution, which will allow small and medium enterprises (SMEs) to better manage their customer communication flows across both physical and digital channels.

Full electronic audit trails for proof of delivery

Full electronic audit trails for proof of delivery

Blog posts   •   Jun 17, 2016 15:58 BST

The complexity of tracking documents across multiple channels means that small and medium enterprises (SMEs) often have to rely on the word of their employees when trying to prove if something had been sent.

Maintaining visibility and control

Maintaining visibility and control

Blog posts   •   Jun 02, 2016 11:30 BST

Companies that adopt multi-channel communications will see increases in customer loyalty and satisfaction as contacts are contacted via the method that suits them. However, without proper management it can provide challenges around visibility and control.

Digitising your business, at your customers' pace

Digitising your business, at your customers' pace

Blog posts   •   May 26, 2016 11:00 BST

Ask any organisation about their priorities for the coming year and they will likely rank digitisation as number one. Everyone wants to be paper-free but a complete digital overhaul can be complex and requires investment.

Contact customers via their choice of channel

Contact customers via their choice of channel

Blog posts   •   May 19, 2016 09:26 BST

Today’s consumers expect to be contacted via their choice of communication channel. Due to the advancement of digital technology, the communication spectrum now consists of everything from post, fax, telephone, email, social media, web-link and SMS, and businesses must be prepared to utilise every one of them.

Output Management Software – 10 reasons why your business needs it

Output Management Software – 10 reasons why your business needs it

Blog posts   •   May 16, 2016 11:30 BST

Organisations are facing pressure to save money, increase productivity, strengthen compliance & digitise operations, while also meet growing customer demand for tailored, relevant, accurate & timely communication. As such, traditional ad hoc manual processes are no longer suitable when managing communications. Businesses are looking for another way - that way is Output Management Software (OMS).

Managing multi-channel communications to boost business growth

Managing multi-channel communications to boost business growth

Blog posts   •   Feb 26, 2016 09:36 GMT

As we enter a new year, it’s increasingly important that businesses understand the impact their business communications can have on their growth prospects. Communication tools essentially act as the eyes and ears of a business, helping them gain and share intelligence with existing and potential customers.

Help keep your cross channel marketing personal with Neopost

Help keep your cross channel marketing personal with Neopost

Blog posts   •   Aug 14, 2014 16:37 BST

Personalised marketing communications are continuing to shape the way businesses interact with their customers – and no matter the size of your business or market sector, failing to tailor everything from promotional emails to a monthly newsletter risks leaving customers in the cold.

Neopost announces blog series aimed at helping businesses get the best from cross channel communications.

Neopost announces blog series aimed at helping businesses get the best from cross channel communications.

Press Releases   •   Aug 08, 2014 14:41 BST

Neopost is today pleased to announce the launch of a series of specialist blogs aimed at helping SMEs improve the way they manage cross-channel customer interaction.

Take control of your communications

Take control of your communications

Blog posts   •   Aug 07, 2014 15:48 BST

In a world where smart, effective and personalised cross channel communications are everything, it’s vital that your business is able to stay in full control of its marketing material. That’s why over the coming days, here at Neopost we’re offering practical advice to help you stay on top of your customer communications.