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Press Releases 1 hit

CCA Excellence Awards 2013:  Neopost Limited shortlisted for Best Technology Partnership

CCA Excellence Awards 2013: Neopost Limited shortlisted for Best Technology Partnership

Press Releases   •   Aug 12, 2013 14:17 BST

Neopost Limited has been shortlisted for CCA Excellence Awards 2013 in the Best Technology Partnership category.

News 1 hit

Call Centre Helper Magazine visit Neopost UK’s contact centre in Romford

Call Centre Helper Magazine visit Neopost UK’s contact centre in Romford

News   •   Sep 19, 2014 16:10 BST

In the UK and globally, Neopost provide a range of digital and conventional mailroom solutions. The Romford site currently has 140 agents and operates a range of services including telesales and customer service.

Blog posts View all 9 hits

Why include compliance from the start?

Why include compliance from the start?

Blog posts   •   Dec 20, 2016 11:36 GMT

For many organisations, compliance is simply viewed as a necessary bolt-on. A cumbersome process that is tackled at the end of the project and a common cause of frayed tempers. However, it is possible to turn compliance into a source of competitive advantage; but to do this, it needs to be included in business processes from the beginning.

Transforming compliance into a competitive advantage: enhancing Customer Communications Management

Transforming compliance into a competitive advantage: enhancing Customer Communications Management

Blog posts   •   Nov 03, 2016 14:37 GMT

Compliance is a critical function that usually goes unnoticed. It happens in the background, only getting attention when something has gone wrong. Yet, regulatory compliance is a growing area of risk for companies, particularly those operating in the financial services industry which face an ever-changing web of stringent laws.

Neopost continues to improve customer experience through satisfaction surveys

Neopost continues to improve customer experience through satisfaction surveys

Blog posts   •   Oct 20, 2016 14:00 BST

An organisation can never rest on its laurels when it comes to customer service. It needs to keep pushing itself in order to keep customers satisfied, giving them a reason to come back. Neopost is no different.

Customer satisfaction results reveal Neopost’s dedication to improving customer experience

Customer satisfaction results reveal Neopost’s dedication to improving customer experience

Blog posts   •   Oct 11, 2016 14:30 BST

Customer satisfaction is a key success factor for any business. It ensures customers enjoy their experience and are inspired to return. As such, we place a great emphasis on satisfying customers – it’s one of the key principles underpinning our business.

Events 1 hit

CX - Translating great experience into great value - A Neopost & DMA Webinar

CX - Translating great experience into great value - A Neopost & DMA Webinar

Events   •   May 23, 2016 15:13 BST

Find out how to translate great customer experience (CX) into real brand value in our webinar on the 8th of June. Making your CX (customer experience) better is a good idea, but how does it translate into sustainable brand value? Find out in this webinar. Delivering the right message to the right person at the right time is just the beginning...

Jun 08, 15:00 - 16:00 BST

http://dma.org.uk/event/webinar-cx-translating-great-experience-into-great-value

Images 1 hit

Customer satisfaction results reveal Neopost’s dedication to improving customer experience

Customer satisfaction res...

The diagram below shows the ten most important elements of service, and you can see Neopost (the outer circle) exceeded its major rival (...

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